Course Description: One of the reasons why change fails is due to unconscious beliefs that define the culture. I’m going to show you how to uncover these limiting beliefs by sharing a communication methodology that provides the conditions necessary to design a conscious culture.  Attendees will have an opportunity to experience and practice dialogue.  Learning the principles and practices will...
Engaging Staff Leading Maryland Article
Course Description:  Improving Customer Service: A Strategic Advantage is targeted to anyone who wants to take their customer service skills to the next level. Designed to help participants understand the strategic business advantage of customer service.  This course provides a framework for achieving the organization’s customer service vision. Outline:                                   Part 1 Assessing your customer service orientation exercise Developing a personal...
Leading Maryland Article Leadership Styles
Course Description:  Supervisors  and managers play key roles in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior. In this program your supervisors and lower level managers will gain an understanding of their role in the organization, acquire knowledge of the legal issues and liabilities...
Course Description:  To stay competitive, high performance organizations realize they must effectively manage the interpersonal conflict that occurs among their employees. High Performance organizations are dedicated to developing employee skills needed to meet the challenges of the ever changing marketplace. Managers need to have the essential knowledge about causes of conflict, types of difficult people, and strategies for preventing...
Course Description:  Effective communication is an essential skill in today’s fast-paced business world.  Effective communicators understand that communication is a complex process that can often be challenging. Creating an organization in which communication is truly valued is more than just a good idea; it is good business.  Organizations that choose to foster good communication skills will aid their employees in...